Privacy Policy

The Golden Ticket Co, Cherry Orchard Industrial Estate, Ballyfermot Upper, Dublin, D10 NY66.

Contact (privacy): thegoldenticketco@icloud.com

Because we offer services in the UK as well as Ireland, you may also contact the UK supervisory authority (ICO) in addition to Ireland’s DPC (see “How to complain”).

Information you provide:

• Identity & Contact: name, email, phone, postal address.
• Entry Details: answers to skill-based questions, competition selections, number of entries, free-entry postal submissions.
• Purchase & Payment: order details, billing info, last 4 digits of card (if returned by the processor), transaction IDs (we do not store full card details).
• Communications: enquiries, support messages, marketing preferences, consent records.
• Publicity (Winners): with your consent or as permitted by our Terms, we may collect winner photos, names/initials, and county/city for announcements and live draws.

Information we collect automatically:

• Device & Usage: IP address, device type, browser, OS, referring URLs, pages viewed, timestamps.
• Cookies & Similar Tech: analytics, preferences, fraud prevention, and marketing attribution.

Information from third parties:

• Payment processors for fraud screening and payment confirmation.
• Social media platforms if you interact with our accounts or ads.
• Delivery/courier partners for prize fulfilment.

• Contract: administer competitions, validate entries, take payment, notify winners, arrange prize delivery.
• Legitimate interests: operate and improve our site, prevent fraud/abuse, keep records, run live draws, and promote verified winners (balanced against your rights).
• Consent: email/SMS marketing, non-essential cookies, using names/images for publicity where required.
• Legal obligation: accounting, tax, regulatory requests, age verification (18+), and record keeping.

• Run competitions: validate paid/free entries, confirm eligibility (18+ UK & Ireland), manage live/random draws, contact winners, deliver prizes.
• Customer service: respond to enquiries and support requests.
• Payments: process and verify transactions via PCI-compliant providers.
• Fraud prevention & security: detect suspicious activity, protect accounts, maintain platform integrity.
• Marketing: send updates/offers where permitted (you can opt out anytime).
• Analytics: understand site performance and improve user experience.
• Legal/Compliance: handle disputes, enforce terms, respond to lawful requests.

We share personal data only as necessary with:

• Payment processors.
• Email & CRM providers for communications.
• Hosting & IT (secure hosting, backup, security vendors).
• Delivery/courier partners for prize fulfilment.
• Auditors, advisors, and authorities where legally required.
• Event & broadcast platforms used for live draws and winner announcements.

All vendors act under contracts that include appropriate data processing and security terms. We do not sell your personal data.

Some providers may process data outside the EEA/UK. Where they do, we ensure appropriate safeguards such as EU Standard Contractual Clauses, the UK International Data Transfer Addendum, or adequacy decisions. Copies of relevant safeguards can be requested via our privacy contact.

• Competition & entry records: up to 6 years for accounting, disputes, and regulatory compliance.
• Marketing data: until you withdraw consent or after defined inactivity windows.
• Support enquiries: up to 2 years from last interaction.
• Cookie/analytics data: per cookie’s stated lifespan.

We may anonymise data for statistical purposes (not personally identifiable) and retain it indefinitely.

We use technical and organisational measures appropriate to the risk, including encryption in transit (HTTPS), access controls, secure hosting, audit logs, and vendor due diligence. No method is 100% secure; we work to minimise risk and respond to incidents promptly.

Subject to applicable law, you have the right to:

• Access your personal data and obtain a copy.
• Rectify inaccurate or incomplete data.
• Erase data (where no longer needed or where consent is withdrawn).
• Restrict processing in certain circumstances.
• Object to processing based on legitimate interests and to direct marketing.
• Portability of data you provided to us (where processed by automated means and based on consent/contract).
• Withdraw consent at any time (does not affect prior processing).

To exercise your rights, contact thegoldenticketco@icloud.com. We may need to verify your identity. We aim to respond within one month.

Our competitions are strictly 18+ for residents of the UK and Ireland. We do not knowingly collect personal data from children. If you believe a minor has provided data, please contact us for deletion.

With your consent (or as otherwise permitted), we may send marketing by email/SMS. You can unsubscribe using the link in any email or by contacting us. We may still send service or transactional messages (e.g., entry confirmation, winner notifications).

We use cookies and similar technologies to:

• Remember preferences and enhance site functionality.
• Perform analytics to improve performance and user experience.
• Support marketing/attribution and prevent fraud.

Non-essential cookies are used only with your consent. You can manage preferences via your browser settings. Blocking certain cookies may affect site functionality.

As set out in our Terms, we may announce winners during live draws and publish basic winner details (e.g., first name/initial, county/city, winning entry number) to ensure transparency. Where we use images or wider personal details for publicity, we will rely on consent (which you can withdraw).

If you enter by post, we process the personal data you provide (name, phone, address, email, skill-question answer) to validate and register your entry in the same system as paid entries. Illegible, incomplete, or late entries will be void per our Terms.

Our site may include links to third-party websites. We are not responsible for their privacy practices. Please review their policies before providing personal data.

We may update this policy to reflect operational, legal, or regulatory changes. The “Last updated” date will be revised, and material changes may be notified via the site or email where appropriate.

If you have concerns, please contact us first at thegoldenticketco@icloud.com and we’ll do our best to resolve them.

• Ireland (EEA): Data Protection Commission (DPC) — www.dataprotection.ie
• United Kingdom: Information Commissioner’s Office (ICO) — www.ico.org.uk

You have the right to lodge a complaint with your local supervisory authority.

Questions about this policy or your data?

Email: thegoldenticketco@icloud.com

Address: The Golden Ticket Co, Cherry Orchard Industrial Estate, Ballyfermot Upper, Dublin, D10 NY66.